Felina AI
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Platform

One voice agent, configured for your business

Felina is an AI voice agent platform. You teach it once with approved business knowledge and workflows; it handles the relevant calls, records what happened, and hands exceptions to your team. Every capability is labelled with its status and what it depends on.
Core capability
Described in approved Felina materials.
Requires an integration
Works only with an authorised connection to your system.
Confirmation required
Not presented as available until confirmed by the Felina team.
See it in the interactive demo

Conversations

How Felina speaks with callers, and what it answers from.

  • Customer support from approved knowledge

    Core capability
    What it does
    Answers routine customer questions consistently, in your tone.
    Why it matters
    Every caller gets the same accurate answer.
    How it works
    You teach Felina once with products, policies, timings and handling style.
    Depends on
    Approved, up-to-date information from your team.

  • Tamil and regional-language conversations

    Core capability
    What it does
    Holds natural conversations in English and Tamil. Coimbatore Tamil is configured today.
    Why it matters
    Customers talk the way they speak at home, which builds trust early in the call.
    How it works
    Felina's wording adapts to the approved local style for your business.
    Depends on
    Other regional styles and languages are added only after testing.

Calling workflows

The calls Felina takes and makes.

  • Inbound call handling

    Core capability
    What it does
    Answers incoming customer calls and handles the conversations it has been configured for.
    Why it matters
    Fewer missed calls during busy hours and outside office hours.
    How it works
    Felina answers on your number and responds from your approved business knowledge.
    Depends on
    Telephony set-up and configured call capacity.

  • Outbound calling campaigns

    Core capability
    What it does
    Calls lists of customers with an approved message — offers, reminders or follow-ups — and records responses.
    Why it matters
    Reach many customers by voice without manual dialling.
    How it works
    You choose the segment and approve the script; Felina makes the calls.
    Depends on
    Authorised customer data, appropriate consent and approved content.

  • Automated follow-up calls

    Core capability
    What it does
    Calls back enquiries with next steps, reminders or information.
    Why it matters
    Interested customers don't go cold between conversations.
    How it works
    Your team approves the script, timing and contacts.
    Depends on
    Authorised contact data and consent to call.

Outcomes and follow-up

What each call leaves behind for your team.

  • Lead qualification

    Core capability
    What it does
    Asks approved qualifying questions and passes interested callers to your team.
    Why it matters
    Sales time goes to callers who are ready to talk.
    How it works
    You define the questions and handover rules.
    Depends on
    A CRM integration for automatic logging; otherwise an agreed handover.

  • Lead prioritisation

    Confirmation required
    What it does
    Ranks enquiries by available signals so your team follows up the most promising first.
    Why it matters
    Focus on the leads most likely to convert.
    How it works
    Combines call outcomes with available customer data using agreed rules.
    Depends on
    Available data, agreed business rules and a CRM integration. Rankings are estimates, not guarantees.

  • Information capture and structured outcomes

    Core capability
    What it does
    Records what each caller needed — interest, preferred time, next step and whether the call was handed over — in the same structured fields every time.
    Why it matters
    Your team can follow up without replaying calls or re-asking questions.
    How it works
    You agree the fields to capture for each workflow. Felina fills them during the call.
    Depends on
    Where the record goes depends on your set-up: a CRM integration, or an agreed handover such as a shared sheet.

Integrations

What Felina can do when connected to your systems.

  • Appointment-related workflows

    Requires an integration
    What it does
    Captures appointment or booking requests, and books directly where a scheduling system is connected.
    Why it matters
    Customers can book the next step on the first call.
    How it works
    Felina collects preferred times and confirms through your process or system.
    Depends on
    A calendar or booking-system integration for direct booking.

  • CRM-connected workflows

    Requires an integration
    What it does
    Records enquiries, call outcomes and follow-up actions in your CRM.
    Why it matters
    Your team sees every enquiry without re-typing it.
    How it works
    Felina writes agreed fields to your CRM after each call.
    Depends on
    Your CRM, API access and data permissions.

  • Messaging follow-ups (e.g. WhatsApp)

    Confirmation required
    What it does
    Sending details by messaging after a call.
    Why it matters
    Customers keep the information they asked for.
    How it works
    Not presented as available until confirmed.
    Depends on
    Confirmation of the capability, plus customer consent and an approved messaging account.

  • Product and stock enquiries

    Requires an integration
    What it does
    Answers availability questions — sizes, colours, branches — from live inventory data.
    Why it matters
    Customers get accurate answers instead of guesses.
    How it works
    Felina reads authorised inventory or ERP data during the call.
    Depends on
    An authorised inventory or ERP integration.

Oversight and control

How your team stays in charge of exceptions and performance.

  • Human handoff and exception handling

    Core capability
    What it does
    Hands callers to a person when they ask for one, when a question falls outside approved information, or when a topic is on your always-escalate list — with the context already recorded.
    Why it matters
    Sensitive or complex conversations stay with your staff.
    How it works
    You define the escalation rules, the topics that always go to staff, and the contact path (transfer or callback).
    Depends on
    A staffed escalation path.

  • Analytics, monitoring and administration

    Confirmation required
    What it does
    Call logs, outcome reporting and administration for your team.
    Why it matters
    So you can see what Felina handled, what it handed over, and where knowledge needs updating.
    How it works
    Not presented as available until the Felina team confirms what is offered for your deployment.
    Depends on
    Confirmation of the reporting and admin tools available, and who on your team gets access.

See the platform on your own calls

Tell us which calls you want Felina to take. We'll show what it handles today and what would need an integration.

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